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| ID | Category | Severity | Reproducibility | Date Submitted | Last Update | ||||
| 0000052 | [Both Evo and DBA Classic] | major | always | 2009-02-03 14:00 | 2010-04-05 15:56 | ||||
| Reporter | kevind | View Status | public | ||||||
| Assigned To | JEMM | ||||||||
| Priority | normal | Resolution | fixed | ||||||
| Status | resolved | ||||||||
| Summary | 0000052: Posting Invoices with applied deposits sometimes fails with an error message | ||||||||
| Description |
If an invoice is posted that has applied deposits while another user has AR-N (Enter/Print Customer Deposits) open, an error is displayed that says that the invoice was printed with a deposit, but the deposit has less than or equal to zero available. In EVO, the posting program asks for a check number, but it still leaves the deposit in AR-N. |
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| Additional Information |
See attached file for Error messages and the AR-N Screen BEFORE the post is attempted. After posting, the sales order numbers in the AR-N screen get changed to 0. To finish up, you must go into AR-C and manually apply the open deposits to the customer. |
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| Tags | No tags attached. | ||||||||
| Banner Date | |||||||||
| Error Message | See attached | ||||||||
| Program Name | BKSOG, BKARN, T6ARN | ||||||||
| Repeatable in Test Company | |||||||||
| Attached Files |
 Deposit Bug during Invoice Posting.pdf [^] (57,351 bytes) 2009-02-03 14:00 |
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Notes |
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(0000049) kevind (reporter) 2009-02-03 16:31 |
The same error message occurs if you are posting invoices with applied deposits and another workstation is entering a new Sales Order. |
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(0000050) kevind (reporter) 2009-02-17 10:06 |
This has become an everyday occurrence. 90% of the invoices posted that were printed with a deposit show this error message. |
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(0000051) kevind (reporter) 2009-02-19 09:06 |
We have discovered a workaround. If we re-print invoices that were originally printed with a deposit, (again applying the deposit), then immediately post those invoices, everything works correctly. We do not get any of the messages contained in the "Deposit Bug during Invoice Posting.pdf" attachment. |
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(0000134) JEMM (developer) 2010-04-05 15:55 |
The error message was duplicating by changing the Posting date to before the Deposit date but leaving the invoice date to after the deposit. A new error message was added for this occurance. Banner Date change to 04/05/10. |
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Issue History |
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| Date Modified | Username | Field | Change |
| 2009-02-03 14:00 | kevind | New Issue | |
| 2009-02-03 14:00 | kevind | File Added: Deposit Bug during Invoice Posting.pdf | |
| 2009-02-03 14:00 | kevind | Error Message | => See attached |
| 2009-02-03 14:00 | kevind | Program Name | => BKSOG, BKARN, T6ARN |
| 2009-02-03 16:31 | kevind | Note Added: 0000049 | |
| 2009-02-17 10:06 | kevind | Note Added: 0000050 | |
| 2009-02-19 09:06 | kevind | Note Added: 0000051 | |
| 2009-02-19 11:29 | HecTech | Assigned To | => HecTech |
| 2009-02-19 11:29 | HecTech | Status | new => acknowledged |
| 2009-02-19 11:36 | HecTech | Status | acknowledged => assigned |
| 2009-07-17 11:44 | HecTech | Assigned To | HecTech => JEMM |
| 2009-07-17 11:44 | HecTech | Status | assigned => confirmed |
| 2010-04-05 15:55 | JEMM | Note Added: 0000134 | |
| 2010-04-05 15:56 | JEMM | Status | confirmed => resolved |
| 2010-04-05 15:56 | JEMM | Resolution | open => fixed |
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