World Class Support
As Needed Phone and Email Support - No prepayment required
Direct per-call support is offered by incident, and training or evaluation by the hour. We can assist you for a few minutes, a few hours, or provide ongoing remote service to keep your system online and up-to-date.
- Incident Based Phone or Email Support - If you have a support issue that can not be resolved using the free resources available, per-incident support is available, which includes follow-up calls and emails as needed relating to the same issue as the original call. The flat rate is $175 per incident.
- Phone Training and Data/Default Evaluation - Scheduled phone training and evaluation of your data and default settings is available for $150/hour in 30 minute increments.
“I appreciate the answer on a Sunday, GREAT SERVICE” - John, Illinois, 7 user installation
Flexible Monthly Unlimited Support Plans
Bronze Plan - $40/month Includes Bug Fixes and Program Updates No Longer Offered by DBA Software
Regular program updates & Bug fixes, including annual Payroll updates for DBA Classic licensees. IS Tech updates are released approximately three times per year. Twelve month minimum subscription required. Billing monthly with credit card on file or quarterly Net 10 Days.Silver Plan - $125/month Includes Unlimited Email Support, plus Updates
Unlimited email based technical support during normal business hours. Assigned tech rep - always work with the same person. Once registered, you will be given an email address for use when posting questions.Gold Plan - $175/month Includes Unlimited Phone Support, plus Updates
Unlimited phone and email based technical support during normal business hours. Assigned tech rep - always work with the same person. Once registered, you will be given an email address for use when posting questions and call requests and a direct phone number to your assigned primary support rep.
“I just wanted to tell you about my experience with the team you suggested for the update. I know we usually only hear from people if something negative happened. This was quite the contrary. We had a couple bumps in the road but they all made me feel very confident they could get us going again. Yesterday Malcolm worked his magic and completed the update. He also could sense my tension & made me feel comfortable about all the tweaks he needed to make. He explained everything before and after. Even though I cannot pretend to have understood it all, he made me feel comfortable about the process. He also followed up with a phone call this morning to make sure everything was in order & made a few more adjustments for me. Everything is working much better now.
I thought you might enjoy a compliment after a long week. I would recommend them in a heart beat. They are talented guys.” - Jeanette 5 User System, Wisconsin.
I thought you might enjoy a compliment after a long week. I would recommend them in a heart beat. They are talented guys.” - Jeanette 5 User System, Wisconsin.
Other Services
- Hosted Server - We can transfer your data to an off-site server accessed via Remote Desktop from any computer enabling access from home, the office or when traveling. Hosting service includes 64 bit server access, 99.9% uptime guarantee, daily and month-end backups, Windows, Pervasive and DBA/Evo update installation, and Anti-virus to protect your data. Call or email for pricing.
- Update Installation - We can log into your system remotely and install IS Tech updates for you, saving the cost of bringing in your local IT Consultant simply to install an update. Quoted on case by case basis.
- Custom Reports - We can create reports (RTM or text) within the program based on your specifications.
- Custom Programs - IS Tech Support has experienced programmers intimately familiar with the complexities of the DBA business logic and data file structure. If you want anything in DBA customized to your specific needs, we can provide programs to make DBA do exactly what you need with a minimum impact on the other modules. Custom programs are quoted by the “Job” rather than by the hour so there is no risk to you. Typical customizations run in the $200 to $400 range depending on complexity - request a quote for additional details.
- Pay for Priority - In many cases, a requested custom is something we already have on our “wish list” but just haven't gotten to yet. You can “Pay for Priority” to get something you specifically need moved higher on the programming priority list which gets you the enhancement you need and makes it part of the standard IS Tech Support DBA enhancement set so you don't have to worry about getting left behind in future updates.
- Crystal Reports - IS Tech Support has experienced programmers intimately familiar with the DBA and data file structure which is essential for the development of Crystal Reports. We can develop reports for you or, if you are interested in writing your own reports, we can provide support or sample reports. Click Here to request additional information. Crystal Reports are quoted by the “Job” rather than by the hour so there is no risk to you. Typical reports run in the $49 to $200 range depending on complexity - request a quote for additional details.
- Data Evaluation - IS Tech Support offers Data Evaluation for DBA users who would like expert evaluation of default settings and transaction processing without the expense of an on-site visit. Save a copy of your company data on CD or other backup media and send it to us and we will review your settings and provide advice regarding the optimum use of DBA for your company environment. Click Here to request a quotation for this service.
- On Site Support - IS Tech Support offers on site consultation. Please contact us for a quotation.
“I am writing to thank you for all your efforts during our recent conversion from DBA 2004.1 to Evo and the most recent DBA Classic updates. The conversion went exceptionally well and I know that is largely due to the competence of your team and the quality of your products and services.” - Vykie, Pennsylvania